Privacy Policy

1. Introduction

Aircond Man ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

• Name
• Phone number
• Email address
• Home or business address
• Service address (if different from contact address)

2.2 Service Information

When you use our services, we may collect:

• Aircond unit details (brand, model, location)
• Service history
• Appointment preferences
• Payment information

2.3 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address
• Browser type
• Device information
• Pages visited
• Time and date of visit
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process and manage service appointments
• Communicate with you about services, appointments, and promotions
• Send service reminders and follow-ups
• Process payments
• Improve our website and services
• Respond to your inquiries and requests
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following situations:

• Service Delivery: With technicians assigned to your service appointment
• Business Operations: With service providers who assist our operations (payment processors, communication tools)
• Legal Requirements: If required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Maintain service records for warranty purposes
• Comply with legal obligations
• Resolve disputes

Service records are typically retained for 3 years from the last service date.

7. Your Rights

Under Malaysian law, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with the relevant authority

To exercise these rights, please contact us using the details below.

8. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience. You can set your browser to refuse cookies, but some features of our website may not function properly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• WhatsApp: +60 11-6622 3922
• Email: [email protected]
• Address: No. 23, Jalan Bpu 3, Bandar Puchong Utama, 47100 Puchong, Selangor